Full Schedule

REGISTRATION HOURS

Sunday, February 13

1:00pm

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5:00pm Early Arrival Registration

Monday, February 14

8:00am

-

8:00pm

Tuesday, February 15

8:00am

-

6:00pm

Wednesday, February 16

8:00am

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3:00pm

MONDAY, FEBRUARY 14, 2011

7:30am

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8:00pm

Registration

Pre-Show Activities

9:45am

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11:15am

Bootcamp 101
This intense session is an ABSOLUTE MUST for every owner-operator who has entered the world of chauffeured transportation in the last 18 months.  Taught by two of the industry’s most savvy professionals, this course will cover everything you need to know to start up your company on firm footing and keep it flourishing in the early years.  Included will be information on budgeting, insurance, marketing and branding, customer service, staffing, policies and procedures.  Come ready to take it all in!
Presented by Jeff Greene, Greene Classic Limousines and Jeff Rose, Attitude New York, Inc.

9:45am

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11:15am

CDL/DOT Workshop
This course is a tutorial on the regulatory information that is need-to-know for every U.S. operator.  The curriculum will concentrate on the U.S. Department of Transportation’s requirements for chauffeured transportation businesses including driver, vehicle and company regulations.  Commercial driver’s license standards, requirements and penalties will be given special focus as will hours of service rules and DOT directives for alcohol and drug testing.  Make sure you’re up-to-date!

9:45am

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10:45am

NLA International Operators Welcome Reception
The perfect opener for the International LCT Show brings operators from around the world together for an informal reception. Expand your reach across the country and internationally as you network with colleagues and peers from organizations that span the globe.

10:00am

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11:15am

6th Annual NLA Women Entrepreneurs' Forum
Panelists include: Carla Boccio, Buffalo Limousine; Meryl Kelso, Dash Limousine and Sedan Service; Deena Papagni, A Touch of Class Transportation, Inc. and Carrie Peele, Blue Diamond Limousines and Sedans
Businesses owned by women are the fastest growing segment of small business owners. Stay current on the issues that women in the industry face and share ideas on how to overcome these obstacles in the business world. Ladies, come to this informative networking event designed exclusively for you!

11:15am

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12:15pm

First Timer's Orientation
Is this your first time attending the International LCT Show?  Then you won't want to miss your special welcome. At the First Timer's Orientation you'll get to know your new peers in the industry, meet members of the LCT staff and influential members of the NLA.  We will walk you through the entire show program and share tips on how to make the most of all the networking opportunities.

Sponsored by

The first 100 registrants to the First Timers' Orientation will receive a free ticket to the Industry Awards Gala!  You must be a first time attendee to qualify, attendance at the orientation is mandatory to receive your ticket. Space limited.

1:15pm

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2:30pm

NLA Membership Meeting
Every International LCT Show attendee is welcome to attend the annual meeting of the National Limousine Association, the voice of the chauffeured transportation industry worldwide.  This is THE opportunity to hear a review of NLA accomplishments of the past year and goals for the coming one.  The officers and members of the newly elected 2011 NLA Board of Directors also will be introduced to the audience.

Official Start of the International LCT Show

3:00pm

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3:30pm

State of the Industry, Market Trend Report
Presented by Sara Eastwood-McLean, LCT Magazine
As one of the most anticipated traditions at the International LCT Show, the State of the Industry brings operators up to date on the latest stats and market figures for the limousine, charter & tour industries.  It just might surprise you, last year this session received a standing ovation. Attendees cited that they left feeling re-energized and hopeful with a renewed passion for their business. You’ll find out what you have to look forward to at this kick-off event.

Sponsored by

3:30pm

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4:30pm

Keynote Presentation by Dick Vermeil
“Seven Common Sense Principles of Leadership”
Dick Vermeil speaks on leadership and motivation, as well as football and sports in general.  Concentrating on seven basic principles he has learned throughout his career to develop, manage and motivate, he demonstrates how these tenets are applicable to all situations and professions, how they can benefit your company and how you can produce your own “winning team.”  Dick Vermeil is a former head coach for the National Football League's Philadelphia Eagles (1976-1982), St. Louis Rams (1997-1999) and Kansas City Chiefs (2001-2005). He has coached at every level, and owns the rare distinction of being named Coach of the Year on four levels: High School, Junior College, NCAA Division I and the NFL.

4:45pm

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7:30pm

EXHIBITS & OPENING RECEPTION

9:00pm

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12:00am

Work Hard - Play Harder Party
It's Valentine's Day and pass holders for the event can bring a special someone to join the festivities at this Exhibitor Sponsored bash. Buy a Sweetheart's Pass for an additional $20. Join your colleagues for a special International LCT kick-off Valentine's Day style! Sponsored by the Exhibitors!

TUESDAY, FEBRUARY 15, 2011

7:30am

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6:00pm

Registration

9:00am

-

10:00am

Coffee Break

9:00am

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10:20am

Workshops, Set I

The Need-to-Know About Wage and Hour Law
Presented by Mary E. Pivec,  Keller and Heckman LLP
The requirements of federal wage and hour laws are need-to-know information for all chauffeured transportation operators.  Attend this seminar given by one of Washington DC’s best employment attorneys to hear first-hand what is required for your business.

Can't-Miss Tips for Growing Your Retail Business
Presented by Matthew Silver, Ultimate Class Limousine and Transport
Whether retail work is your total business or just a portion, it will be time well spent to attend this seminar devoted to detailing more than a score of “can’t miss” tips for growing your retail chauffeured transportation business to optimal level.  Much more than weddings, proms, and nights-on-the town, you’ll get one creative idea after another to diversify your services, multiply your runs, increase your revenue and – most importantly – maximize your profitability.   

10 Ways to Get the Most Mileage from Your Insurance Premium Dollars
Presented by Tim Delaney, Lancer Insurance Company
If you’re looking for ways to get the best bang for your buck, get yourself to this class presented by an expert in the chauffeured transportation insurance profession Tim Delaney.  You’ll leave with exactly the know-how needed to make your insurance premium dollars buy more for your company plus you’ll get the inside scoop on how to optimally approach and work with your insurance provider.   

10:30am

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11:50am

Workshops, Set II

How to Hire, Develop, Manage and Retain Brilliant Talent for Your Company
Presented by Mark Munoz, BostonCoach; Jay Roberts, Ingenus Management & Consulting, LLC and Ron Sorci, Aventura Worldwide Transportation
Of course you want the best-of-the-best to work for your company!  But where and how do you find real super-stars?  And just what does it take to keep the best-of-the-best, develop them to their potential and manage them throughout their employee life cycle?  This seminar will focus on what GREAT managers do differently and you’ll take home sure-to-succeed techniques that you can adapt and implement in your own company right away.

Save Your Cash! Everything You Need to Know About Barter
Presented by Selena Montoya and Ronni Wayne, International Monetary Systems (IMS)
Looking for ways to save money?  Come to this presentation on bartering given by two industry experts who will tailor and share their know-how expressly for chauffeured transportation operators.  You’ll learn the many ways available to “purchase” the goods and services you need and want for your company by trading your own services.  Alternatives range from formally aligning with barter companies who can structure the deals for you to getting creative and seeking out your own trades.   

Technology Do's and Dont's - an Update for 2011
Investing in new technology is an expensive proposition that takes very careful consideration.  What will help your staff perform more efficiently and effectively?  What will help you better serve the customer?  What will pay for itself over time?  Join in for this class if you want to hear about what the latest technologies for chauffeured transportation operations will – and will not – do for your bottom line.

12:00pm

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1:00pm

Lunch in the Exhibit Hall

12:00pm

-

5:00pm

EXHIBITS OPEN

6:00pm

-

6:30pm

Industry Awards First Timers Only Pre-Reception
First-time attendees get the red carpet treatment at their very own private pre-awards reception.  Kick off the gala with grandeur, by going to the front of the line where you'll mix and mingle with industry leaders at this exclusive event solely for first-timers!

Separate ticket required. See First Timer’s Orientation for details.

6:30pm

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9:30pm

Industry Awards Gala: Go for the Gold
We invite you to join us for a splendid evening as we celebrate the Operator of the Year and Association of the Year recipients at the Go For The Gold LCT Magazine Industry Awards Gala. We promise an unforgettable night of entertainment, food & drink, inspiration and camaraderie. 

Sponsored by

Separate fee required. Cocktail attire suggested.

10:00pm

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Post Gala Gathering (No Host Bar)

WEDNESDAY, FEBRUARY 16, 2011

8:00am

-

3:00pm

Registration

8:00am

-

10:00am

Coffee Break

8:00am

-

10:00am

Affiliate Speed Meet, Part One
Modeled after the modern speed-dating phenomenon, the Affiliate Speed Meet will be a quick-fire introduction between networks and operators from across the globe.  Wherever you call home, you can meet the perfect match for your business needs right here! A separate fee is required for this event, and it will sell out - so book your pass now!

Sponsored by

Separate fee required. Operators only.

9:00am

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10:00am

Keynote Presentation by Jim Jackson
"The Awesome Power of the Harley Attitude" 
The Harley Attitude:  Going as hard as you can, with all you can, as far as you can.  It’s all about confidence, belief and performance!  Attend this keynote session and you’ll leave revved up with lessons from Jim Jackson’s 25 plus years of executive leadership and sales experience that will motivate and teach you the three action steps to live it, work it, and be the Harley Attitude.

10:00am

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11:00am

Mid-Morning Snack in the Exhibit Hall

Sponsored by

10:00am

-

2:00pm

EXHIBITS OPEN

2:10pm

-

3:30pm

Workshops, Set III

Around the World in 80 Minutes: A Q & A Session with International Operators
Panelists: Dean De Beer, Tristar Worldwide Chauffeur Services, United Kingdom - additional panelists from around the world to be announced soon!
This not-to-be-missed session will offer all attendees the opportunity to ask operators from around the world anything and everything about their livery services, operations, affiliate relationships and marketplaces.  This will be a Q&A format from start to finish.  Come with your questions ready! 

Take Charge and Wake Up Your Business!  More Lessons from Dale Carnegie's Acclaimed John Rodgers
Presented by John Rodgers, Dale Carnegie Training
LCT audiences cannot get enough of Dale Carnegie’s John Rodgers so invest your time to attend this encore seminar and you’re guaranteed a home-run experience!  In this “Wake Up!” session, this renowned business management coach will provide the guidance you crave to recharge your sales and marketing game plan and stimulate new growth for your company.

How to Let Go and Start to Grow - Delegate, Delegate, Delegate!
Presented by George Jacobs, Windy City Limousine
Good delegation saves you time, develops your staff members, grooms your successor, acts as a powerful motivator and is key to ensuring your customers are fully served.  Quite simply, it's a management skill that's critical to growing your business.  Come hear this seasoned CEO and chauffeured transportation veteran share the steps to follow for getting your own delegation on point.   

2:10pm

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5:10pm

Affiliate Speed Meet, Part Two
Modeled after the modern speed-dating phenomenon, the Affiliate Speed Meet will be a quick-fire introduction between networks and operators from across the globe.  Wherever you call home, you can meet the perfect match for your business needs right here! A separate fee is required for this event, and it will sell out - so book your pass now!

Sponsored by

Separate fee required. Operators only.

3:40pm

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 5:10pm

Workshops, Set IV

Don't Miss the Bus!
Presented by Jack Burkert
Should you get into the bus business?  What must you take into account for this decision?   How should you go about it?  And what about coach owners?  What are the deciding factors to expand into traditional chauffeured transportation?  What is the recommended action plan?  This session will address both sides of the coin and include a need-to-know discussion on vehicles, training, customer care standards, driver attitude/appearance, regulations and more.  Importantly, it also will consider ways to attain a full-service face for clients, boost vehicle utilization and create customer loyalty.

Choosing Your Words Carefully - Pointers for Optimizing Communication Skills
Presented by Karen E. Purves, innovative impact
Would you like to communicate more effectively on the phone and in emails?  Research shows substituting certain words and phrases for others improves your sales and customer service success.  This presentation will focus on amending your vocabulary to improve telephone sales and etiquette, sending emails that inspire clients, prospects and colleagues to reply to your requests, writing a “cold email” to win new business and turning an email inquiry into a paying client.  You’ll leave this session with numerous recommendations for improving your business relationships, enhancing your marketing efforts and increasing your company’s sales!